Damaged ItemsUpdated 2 months ago

In the unlikely event of receiving a damaged/faulty product(s), please notify us via email within 7 days to [email protected].  You must supply a photo of damage for us to be able to replace or refund the item. We will offer you a replacement, or a refund of the monies already paid upon return of the original item.  In the event of receiving a faulty item, please keep the faulty item as we will need to collect the item to send it back to the manufacturer. 

***For products that may have arrived damaged and were delivered by UPS, the damaged products must be kept in order to be inspected by a UPS representative before they will allow us to lodge a claim. If the products have not been kept for inspection we will be unable to open a claim and therefore we cannot issue a replacement or refund.  

Non-receipt of item or order

In the unlikely event of non-receipt of an order or an item from an order, we will need ask you to fill in a Denial of Receipt form. When this form has been filled out and returned, we will then open an investigation with the courier. This can take up to 10 working days to complete depending on the courier and situation.