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What is your return policy?
Our return policy allows for products to be returned within 14 days from the day you receive your order. If this timeframe has passed, unfortunately, we will not be able to accept your return. Please see link to our returns information here:. https:/
How can I amend the address on my order?
If there is an issue with the delivery address in your order, please contact us as soon as possible after placing your order. We will do our best to update the shipping address for you.
Do you require a consultation to purchase medical grade skincare products?
Our skincare range includes medical grade products, such as the ZO Skin Health, DMK, Alumier MD, Skinceuticals, and Medik8 brands. Due to their medical grade nature, it is mandatory for us to conduct a consultation with you before you can continue or
How can I find out the price and details of specific skincare products?
For information on product pricing and details, such as sizes and included items in a set, please reach out to us with your inquiry. For the ZO Skin Health range and other medical grade products, a consultation is required before we can disclose pric
Can I use a Kildare Village voucher online?
The Kildare Village voucher is exclusively for in-store use at Kildare Village, and it cannot be applied to online purchases.
Are you able to sponsor or donate to charity events?
We have a pre-set list of charities that we support throughout the year and allocate a budget for these charity initiatives. Unfortunately, we may not be in a position to accommodate additional requests outside of these planned events.
What do I do if an item is missing from my delivery?
In case an item is missing from your delivery, please inform us. We will investigate the issue, using methods such as checking packing cameras and following up with our courier services, and will ensure that your order is corrected.
Can I send products as gifts without the prices showing?
We understand the importance of gifting and ensure that no invoices are included within our orders, so you can send products as gifts with peace of mind.
What should I do if a product from my order is faulty?
In the unlikely event of receiving a faulty product, please contact us within 3 days of receiving your item. We will then collect this item to be returned to its manufacturer for investigation. Please do not dispose of the item without authorisation
How can I cancel my order and get a refund?
You can cancel your order by reaching out to us by email at [email protected] or on our online chat. Once the order is cancelled, we will issue a refund accordingly.
What if my order has been delivered to the wrong address?
If you experience any issues with the delivery of your order, please reach out to us by email at [email protected] or on our online chat and we will work to have the issue resolved as quickly as possible.