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Frequently Asked Questions

How long does delivery take?

All orders are dispatched Monday to Friday before 4pm. Currently orders placed before 2pm Monday to Friday will be sent out within1-2 working days. Orders placed after 2pm will be sent out within 2 working days. Orders placed over the weekend are sen

Can I amend or add to an order if it has already been placed?

We will do our very best to make any required changes to your order such as change of address but if it has already been sent to the warehouse for processing or during extremely busy times such as Black Friday/Christmas or Sale Times this may not be

Do you ship outside The Republic of Ireland?

Millies now ship to almost 100 countries worldwide. Please see here for International Shipping Rates https://millies.ie/pages/european-shipping-rates. **Please note that a customs charge applies for deliveries to certain countries.

If I place an order for a gift are prices included in the package?

For sustainability reasons, we no longer include a pack list or pricing inside Millies orders.

How much is delivery?

Delivery is available from €2 per order within the Republic of Ireland. Please click here to view European destinations and their shipping rates. https://millies.ie/pages/european-shipping-rates. **Please note that a customs charge applies for delive

Can I use my Salon Gift Card on the website?

Only Millies Digital Gift Vouchers can be used to shop on our website but should you need to place an order with a salon gift card just email [email protected]. Please include your full name, full address, phone number, your gift card number and the li

Where to put discount code if using one?

As you go through the checkout process you will see a box that says Gift Voucher/Discount code and you can input your discount code here.  If you are on a mobile device, you should click the drop down arrow where is says Enter Discount Code and you c

Is there Free Shipping available on the website?

Delivery is charged from €2 per order within the Republic of Ireland. Please note that Free Shipping offers may be removed during times of sale.

Can I buy Alumier MD online?

Due to the active nature of some of the Alumier MD products we are not permitted to sell this range directly online. If you wish to purchase Alumier MD during busy periods you can email us at [email protected] and please include the following informati

If I order the wrong product how can I return it?

If you order the wrong product or you change your mind, we offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will only accept returned merchandise that has not been opened or used or any security seals b

Damaged or faulty Items

In the unlikely event of receiving a damaged or faulty product, please contact us within 7 days of receiving your item. We will then collect this item to be returned to its manufacturer for investigation. Please do not dispose of the item without aut

How can I track my order?

After dispatch of your order, DPD will contact you with a tracking number prior to delivery and you will be able to track its progress on dpd.ie. Alternatively you can check your orders progress by logging in to the Track & Manage My Orders section o

How can I make a salon appointment?

Appointments can be made by calling 045 850330 or by emailing [email protected] and the girls will contact you as soon as they possibly can to book your appointment.

Can I place an order over the phone?

If you wish to place an order over the phone you can call us on 045 530535 or during very busy periods such as Black Friday, Christmas or Sale times, email us at [email protected] with your phone number and the list of products you wish to order and we

Can I check when a product will be back in stock?

If you wanted to be notified by email when a product comes back into stock you can do so by doing the following: Click into the product and click the Notify Me When Available tab and input your email address you will automatically receive an email wh

How do I find what I'm looking for?

In order to find a particular product, type the product name in the search box located on the top right of each page. The search will bring up that particular product. You can also browse through our range of products using the store categories locat

How do I add a product to my basket?

To add a product to your basket, simply click the "basket" icon or when you click into the product information you can click "Add To Cart" located under the products price. This will automatically add the product to your basket.

How can I pay for my order?

Millies.ie accept Visa, Mastercard and Laser card, Paypal and Apple Pay and also Revolut. Please note that the EXACT billing address that the card is registered to must be inputted as failure to do this will cause your payment to fail. All prices are

Am I charged the same price as in store?

You will be charged the same prices in salon and online unless stated otherwise on the offer. From time to time may run online only offers or in salon only offers but this will be stated on the offer.

What if an item is not available?

We will make every effort to ensure that all orders are fulfilled, however we cannot guarantee the availability of all products. In the event of a product being unavailable a member of millies.ie staff will contact you to organise a replacement or a

What happens if my order can't be completely fulfilled?

If an order is not fulfilled we will contact you by e-mail and/or telephone, setting out the reasons why the order cannot be fulfilled and if applicable, the revised date upon which it is expected that the order can be fulfilled.

Is it safe to use my credit card?

Millies.ie have security measures in place to protect the loss, misuse and alteration of the information under our control. For maximum security, we use a secure server that encrypts all your ordering information, including your name, address. This i

Terms and conditions of offers

Please click here to view our general Terms and Conditions and terms and conditions of offers. https://millies.ie/pages/terms-and-conditions