Damaged or faulty ItemsUpdated 3 months ago

In the unlikely event of receiving a damaged or faulty product, please contact us within 7 days of receiving your item. We will then collect this item to be returned to its manufacturer for investigation. Please do not dispose of the item without authorisation from Millies as faulty items not returned to us cannot be replaced. 
PLEASE NOTE A PHOTO SHOWING PROOF OF ANY DAMAGE TO THE PRODUCT & PACKAGING MUST BE EMAILED TO US IN ORDER FOR US TO REPLACE A DAMAGED PRODUCT. IF THIS IS NOT SENT, YOUR DAMAGED PRODUCT CANNOT BE REPLACED.

If you are returning a product which is outside of the 14 day period from when you received your order store credit will be issued.

***For products that may have arrived damaged and were delivered by UPS, the damaged products must be kept in order to be inspected by a UPS representative before they will allow us to lodge a claim. If the products have not been kept for inspection we will be unable to open a claim and therefore we cannot issue a replacement or refund.

Non-receipt of item or order

In the unlikely event of non-receipt of an order or an item from an order, we will need ask you to fill in a Denial of Receipt form. When this form has been filled out and returned, we will then open an investigation with the courier. This can take up to 10 working days to complete depending on the courier and situation.