Shipping & Return PolicyUpdated 15 days ago
In the unlikely event of anything arriving damaged, please notify us at Millies in writing or via email within 7 days (i[email protected]). It is the responsibility of the customer to check items on the day of receipt and report any damage within this time as we cannot deal with issues after this time frame.
We offer a 14 day return policy; the 14 days start from the day on which you receive your order. We will accept returned merchandise provided that it has not been opened or any security seals broken.
***For products that may have arrived damaged and were delivered by UPS, the damaged products must be kept in order to be inspected by a UPS representative before they will allow us to lodge a claim. If the products have not been kept for inspection we will be unable to open a claim and therefore we cannot issue a replacement or refund.
Please use sturdy packaging when returning any item and include your original packing slip. Please do not send us returns without first getting an email authorisation from Millies Beauty Rooms, please enclose a copy of the email in your return, we can not accept returns we know nothing about. When returning an item please use recorded delivery, we can not process refunds or replacements for items we never receive.
If you wish to return anything we must receive it within 7 days of our return authorisation being issued. Upon satisfactory receipt we will refund your credit or debit card the relevant amount less shipping and any restocking fee.
If you are returning an item that is either damaged or faulty and we have agreed to its return we will pay for the return postage provided you have only used the lowest cost method of postage available.
In the unlikely event that there is any fault with a product, this must be reported to us by emailing [email protected] within 7 days of receiving your order. If you are stocking up on a product and don't plan to use it straight away, please check that the dates on your products allow this, as if not, this issue cannot be rectified at a later date and this must be reported to use within 7 days. It is the responsibility of the customer to check items on the day of receipt and report any faults within this time as we cannot deal with issues after this time frame.
Delivery is charged at a flat rate of €2 per order within the Republic of Ireland. Please note this may change during sale times.